Privacy Policy
Last updated: May 15, 2026.
Your privacy is important to Ogery. This Privacy Policy explains what information we collect, how we collect it, how we use it, how we share it, how we protect it and what choices you have.
This policy applies to the Ogery official website, online store, outdoor products and accessories, customer support, warranty service, email communications and other services we provide. By using Ogery products and services, you consent to the data practices described in this policy, subject to your rights under applicable law.
What Personal Data We Collect
Data you provide
We collect personal data you provide when you create an account, place an order, contact us, use chat or support forms, register a warranty, participate in a survey, leave a review, submit photos or videos for support, or subscribe to marketing messages.
This may include name, email address, phone number, billing address, shipping address, order information, product model, serial number, purchase channel, support messages, photos, videos, payment confirmation details and account authentication information. Full payment card numbers are processed by payment providers and are not stored by Ogery.
Data about use of our website and services
When you visit our website or interact with our services, we may collect device type, unique identifiers, IP address, approximate location, browser type, operating system, referral source, pages viewed, products added to cart, checkout events, diagnostic data and usage information.
How We Use Personal Data
We use personal data to provide, improve and develop products and services, process orders, arrange delivery, handle returns and warranty claims, respond to support requests, prevent fraud, comply with legal obligations, perform analytics and communicate with you.
Providing and improving products and services
We use data for order fulfillment, customer service, product research, quality audits, warranty verification, troubleshooting and business continuity. If you enter a contest or promotion, we use the information to administer that program under its rules.
Communicating with you
With your consent where required, we may send marketing communications about Ogery products, promotions and services. We may also send transactional messages about orders, payments, shipping, returns, support cases, policy updates and account activity. You may unsubscribe from marketing emails at any time.
Cookies and Similar Technologies
Cookies are small text files or identifiers stored on browsers or devices. We use cookies and similar technologies to operate the store, remember preferences, enable checkout, protect accounts, measure performance, understand user behavior, personalize content and measure advertising effectiveness.
The specific cookies used may vary depending on the website features, apps and third-party tools active at the time of your visit. You can manage cookies through your browser settings, but disabling certain cookies may affect checkout or site functionality.
Disclosure of Personal Data
We share certain personal data with service providers that help us operate the website, host the store, process payments, deliver orders, provide analytics, manage marketing, prevent fraud, handle customer support, register warranties and improve products.
These providers may include Shopify, payment processors, shipping carriers, warehouse partners, email platforms, analytics providers, customer support tools and advertising partners. We do not sell your personal information to third parties for their own independent marketing without your consent.
Data Disclosure, Storage, Transfer and Processing
Personal data may be stored or processed in countries other than your own. Where required, we rely on consent, contract necessity, legitimate interests, legal obligations or other lawful bases under applicable privacy laws, including GDPR for users in the European Economic Area.
We may disclose personal data if required by law, legal process, litigation, government request, national security or law enforcement needs. We may also disclose data when we believe it is necessary to protect our rights, investigate fraud, enforce our terms, protect users or complete a business transaction such as merger, acquisition or transfer of assets.
Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict or object to processing of your personal data, withdraw consent, request portability, opt out of certain marketing or advertising uses, and lodge a complaint with a data protection authority.
To protect privacy and security, we may ask for information to verify your identity before fulfilling a request. We will respond within a reasonable timeframe and, where required, within 30 days. Some data may be retained or withheld where laws, fraud prevention, chargeback handling or contractual obligations require it.
Third-Party Websites and Services
Our website, emails or services may link to third-party websites, platforms, payment providers, social networks or apps. We are not responsible for the privacy practices, content or security of those third parties. Please review their policies before using their services.
Data Security, Integrity and Retention
We use reasonable technical, administrative and physical safeguards designed to protect personal data against unauthorized access, misuse, loss, disclosure, alteration or destruction. Communications with the Ogery website are protected with SSL encryption where supported.
We retain personal data only as long as necessary for the purposes described in this policy, including order records, warranty support, legal compliance, accounting, fraud prevention and dispute resolution, unless a longer retention period is required or permitted by law.
Image Information, Photos and Videos
Photos and videos are optional unless needed to verify a support, return, missing-part, damage or warranty claim. Images you submit may be stored with your support case and used internally to diagnose issues, improve service and prevent fraudulent claims.
We will not use your personal images for advertising without your consent, and we do not rent or sell user-submitted images to third parties.
Children
Ogery products and services are not directed to children. We do not knowingly collect personal data from children where parental consent is required. If you believe a child has provided personal data to us, contact us so we can review and delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in technology, business practices, legal requirements or our services. Continued use of Ogery products or services after an update means you accept the revised policy, subject to rights that cannot be waived under applicable law.
Contact Us
For privacy questions or requests, contact support@ogery.com.
